Shipping policy

Delivery Coverage

Merric offers nationwide delivery within New Zealand only. We currently do not offer international shipping or Click & Collect services.

Shipping Fees

• Orders under NZD $69: A flat shipping fee of NZD $7 applies to all destinations within New Zealand. This fee covers packaging, delivery, and insurance.

• Orders of NZD $69 or more: Free standard shipping nationwide.

Dispatch Time

For items that are in stock, orders will be processed and dispatched within 3 business days after payment has been received, excluding weekends and public holidays.

If an item is out of stock or temporarily unavailable, our team will contact you to discuss product availability, estimated dispatch times, and available options.

Please note that dispatch time refers to the time required to process, pack, and hand over your order to the courier. It does not include courier transit time.

Courier Transit Time

Once your order has been dispatched, delivery is normally completed within 5 business days to most destinations across New Zealand.

Courier transit time begins once your order has been collected by the courier and is separate from the dispatch processing period.

Delivery times are estimates only and may vary depending on your location, public holidays, peak shopping periods, weather conditions, or courier network delays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Estimated Total Delivery Time = Dispatch Time + Courier Transit Time

Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact our customer service team and include your order number.

Merric Warehouse

11A Earl Richardson Avenue
Manukau City
Auckland 2104
New Zealand