Refund policy

Merric is committed to providing quality products and a satisfying shopping experience.

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of purchase, subject to the conditions outlined below.

Return Conditions

To be eligible for a change-of-mind return:

• Proof of purchase must be provided.

• Items must be unworn, unwashed, and in their original condition.

• All original labels, swing tags, and care labels must remain attached.

• Items purchased using gift cards are eligible for refunds only and cannot be exchanged.

• Accessories and gift vouchers are excluded from change-of-mind returns.

• Online purchases cannot be returned in-store.

These conditions do not limit your rights under the New Zealand Consumer Guarantees Act.

Return Process

We recommend using a trackable postage service when returning your items, as Merric is not responsible for items lost in transit.

Customers are responsible for return postage costs for change-of-mind returns. Where an item is faulty or does not meet applicable consumer guarantees, Merric will meet its obligations under New Zealand consumer law.

All online returns must be sent to the following address:

Merric Returns

11A Earl Richardson Avenue
Manukau City
Auckland 2104
New Zealand

Please note: Online returns are only applicable to purchases made through our online store. For in-store purchases, please refer to the return policy provided on your receipt.

Refund Processing

Once your returned items arrive at the Merric Warehouse, we aim to process eligible returns within 3 business days.

Approved refunds will be issued to the original payment method and may take an additional 2–3 business days to appear in your account, depending on your payment provider.

Original shipping charges are non-refundable for change-of-mind returns.

Free Shipping & Returns

For orders that originally qualified for free shipping (NZD $69 or more), if all items in the order are returned for a change-of-mind refund, a flat NZD $7 shipping fee will be deducted from the refund amount.

This deduction does not apply where prohibited by applicable consumer law, including where a customer is entitled to a remedy under the Consumer Guarantees Act.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact our customer service team with your order number and details of the issue.

We will review your request and arrange an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer service team and include your order number.

Merric Warehouse

11A Earl Richardson Avenue
Manukau City
Auckland 2104
New Zealand